About
Digital Communication and Customer Engagement Specialist with over 2 years of experience driving social media management, customer communication, and digital workflow optimization. Proven ability to enhance customer interaction systems, engagement performance, and communication efficiency by leveraging analytics and AI-assisted workflows. Combines a strong background in structured communication, adaptability, and process improvement to deliver impactful results across diverse digital and operational functions.
Work
Freelance Digital Marketing & Customer Conversion Specialist
|Specialist
Remote, Remote, Nigeria
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Summary
Leads customer engagement and communication strategy optimization for small businesses, leveraging structured messaging and AI-assisted tools to drive conversions.
Highlights
Strategized and implemented customer engagement optimization and communication improvement strategies for diverse small businesses.
Deployed structured messaging approaches, notably reducing customer drop-off rates during critical inquiry and follow-up stages.
Leveraged AI-assisted tools to boost workflow efficiency, communication clarity, and content support, improving overall client operational effectiveness.
Ensured consistent and engaging audience interaction across various digital platforms, strengthening client brand presence.
A-Harmony Hospital
|Healthcare Assistant / Caregiver
Lagos, Lagos State, Nigeria
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Summary
Provided comprehensive patient care and maintained operational efficiency within a regulated healthcare environment, ensuring accurate documentation and collaborative team support.
Highlights
Supported patient care routines with meticulous attention to communication accuracy and compliance within a regulated healthcare environment.
Maintained clear documentation and reporting workflows, enhancing care coordination and operational efficiency.
Collaborated effectively with multidisciplinary teams to improve communication flow and reduce operational risks.
Provided empathetic patient support while strictly adhering to professional care standards and safety procedures.
Chupez New Dawn Ltd.
|Social Media Specialist
Remote, Remote, Nigeria
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Summary
Spearheaded social media strategies and content optimization, achieving significant improvements in audience engagement and customer satisfaction for the brand.
Highlights
Executed social media engagement initiatives that boosted audience engagement by 60%.
Optimized Facebook and Instagram content using platform analytics, improving overall engagement performance within four months.
Managed customer inquiries and interactions, contributing to a 70% improvement in customer satisfaction.
Developed educational product content that reduced product returns by 80% and increased repeat purchases by 60%.
Supported consistent communication across all customer-facing digital platforms, reinforcing brand messaging.
NMR Intercontinental Limited
|Administrative Assistant
Lagos, Lagos State, Nigeria
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Summary
Streamlined administrative operations and financial documentation processes, enhancing efficiency and ensuring audit readiness for the organization.
Highlights
Improved documentation systems and workflow efficiency, reducing information retrieval time by 20%.
Ensured financial documentation accuracy and audit readiness by effectively utilizing SAP Business One.
Coordinated administrative communication and operational support activities, enhancing inter-departmental collaboration.
Managed comprehensive reporting, records, and internal coordination processes to maintain organizational efficiency.
Watchtower Bible and Tract Society of Pennsylvania
|Translator / Compositor
Lagos, Lagos State, Nigeria
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Summary
Managed multilingual translation and content quality assurance for community-focused publications, ensuring cultural accuracy and editorial consistency while reducing training costs.
Highlights
Delivered high-quality multilingual translation and content quality assurance for community-focused publications, ensuring broad accessibility.
Collaborated with international teams to maintain culturally accurate and editorially consistent communication across global content.
Mentored and trained new contributors, successfully reducing training costs by 40%.
Supported efficient production workflows for both print and digital publication formats, meeting tight deadlines.
Certificates
Digital Marketing
Issued By
HubSpot Academy
Health and Social Care Level 3
The Care Certificate
Digital Advertising
Issued By
Aleph Group Inc.
Digital Marketing & E-commerce Fundamentals
Issued By
Skills
Google Analytics
Google Analytics.
Meta Business Suite
Meta Business Suite.
Hootsuite
Hootsuite.
Customer Communication & Engagement
Customer Communication & Engagement.
Digital Communication Support
Digital Communication Support.
Social Media & Content Coordination
Social Media & Content Coordination.
Audience Insights & Analytics
Audience Insights & Analytics.
Workflow & Process Improvement
Workflow & Process Improvement.
Cross-Cultural Communication
Cross-Cultural Communication.
Administrative Coordination
Administrative Coordination.
AI-Assisted Productivity Tools
AI-Assisted Productivity Tools.
Team Collaboration
Team Collaboration.
Stakeholder Communication
Stakeholder Communication.
Remote Collaboration
Remote Collaboration.
Customer Support Operations
Customer Support Operations.
Google Workspace
Google Workspace.
AI Productivity Tools
AI Productivity Tools.
SAP Business One
SAP Business One.